Mandarin Oriental, Jakarta

I had the pleasure of staying at the Mandarin Oriental Jakarta with my family and it was an absolutely fantastic experience. From the moment we arrived, we were warmly welcomed and made to feel like truly valued guests. I want to especially mention Ika at Reception and Oki at Concierge—both of whom went above and beyond to ensure our stay was perfect. Ika’s professionalism, warmth, and attention to detail made the check-in process seamless and enjoyable. She took the time to personalise our experience, and every request was handled with a genuine smile. Oki at the Concierge desk was also outstanding and he provided impeccable service with a gracious and friendly demeanour. As well as these 2 exceptional individuals, the entire staff at Mandarin Oriental Jakarta epitomised five-star hospitality. All our interactions were filled with warmth and professionalism, and it is totally clear why this hotel has such a stellar reputation. I highly recommend Mandarin Oriental Jakarta and I would certainly return here if I ever had the opportunity to stay in this city again

First of all, arriving at the premises with proper security checks ensures you feel safe right away. The staff’s welcome when you enter the hotel is very friendly and smooth. The check-in process is quick and seamless; in my case, Miss Dilla did a wonderful job, and one of her colleagues even offered me a welcome drink while I waited. Since I arrived much earlier than expected, they kindly brought me to the lounge and offered complimentary coffee and water while I waited for my room to be ready. I must say, this has been one of the best welcoming experiences I’ve ever had. Most importantly, the rooms are exactly as shown on booking.com—spacious, clean, and beautifully designed with great interior decor. Mandarin Oriental has also chosen a very strategic location for the hotel, making it convenient for guests. It’s close to major malls, a police station, and many other essential places, which greatly enhances the overall experience. A special thanks to the staff at the Lyon restaurant and Cinnamon. I can't remember all the names, but my gratitude extends to the entire team and to the general manager of the hotel, Mr. Andrew Abram! Additionally, the hotel’s gym and spa are fantastic, offering a well-equipped fitness area and a serene spa experience. Whether you're working out or relaxing, both facilities are top-notch and truly enhance the overall stay.

the staff were very accommodating 😊 Loved their service, the in room dining was super yummy & the restaurant Li Feng served really good dimsum. Special shoutout to Jonathan at front desk for my check in and check out at ungodly hours, To Chef Jeffrey & his team for making me so welcome at breakfast & for the cakes! & To Marsha at the poolside bar 🙏

I had an incredible time during my stay! Yola, Manri, Dilla, Muhammed, and the rest of the team were absolutely amazing. They went above and beyond to ensure I had a comfortable and enjoyable experience. The service was top-notch, and the hospitality made me feel right at home. The location was perfect, and the atmosphere was just what I needed. I'll definitely be coming back for another stay soon. Highly recommended!

It will be my first time to give a review here and I feel excited to do so. I cannot stress well enough how MO JKT exceeded our expectations. If there are three top-notch things I remember about our stay - it would be the service, the bed and room, and the food. For me, what makes MO JKT stand out is their service. The staff are all thoughtful and made our stay really special - we felt that they love what they do and will assist you in just about anything. In just a short period of time, the staff will make you feel like family and will go out of the way to help you. The hotel also has an elegant and polished vibe. It was in the middle of a very energetic spot in Jakarta but every time I enter the hotel, I feel like I am back home. There are also good cafes around the area. Not to mention, the big malls (alongside Bundaran HI) are nearby. Overall, there are many other great hotels in Jakarta, but MO will definitely be amongst (if not our top choice) our picks when we go back!